Content library

Manage articles, videos, scripts, policies, and announcements surfaced to merchants and other apps.

Narrow which items appear in the table below. These do not change content when you add or edit.

Filter by type Filter by category

Title	Type	Category	Translations	Updated	Actions
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Title	Translations	Status	Audience	Published	Duration	Items	Expires	Updated	Actions
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How content management works

Overview

The content library has two layers:

Content items — authored assets (articles, avatar videos, scripts, policies). You write and translate these on the edit page.
Announcements — timed bundles that group one or more content items and control when and who sees them in merchant apps.

Create content Edit EN/ES Build announcement Add & order items Publish Worker syncs Merchant app

Step 1 — Create content items

Open the Content items tab and click +.
Enter an English title, choose a type and category (new, improved, or fixed), then save.
You are redirected to the edit page. Use the EN / ES toggle to add translations.
Fill in the summary and type-specific fields:
- Article, policy, announcement — TipTap rich text body
- Script — plain textarea
- Avatar video — video URL (use Browse S3 to pick from viasite-videos/ops/via-features/)

Note: Content items are building blocks only. Per-item status and audience are not set in this UI — publishing to merchants is done through announcement bundles.

Step 2 — Create an announcement bundle

Switch to the Announcements tab and click +. Key fields:

Field	Purpose
Title	Bundle headline shown to merchants. Use the EN / ES toggle to enter English and Spanish titles (English required).
Status	`draft` = work in progress; `published` = live or scheduled; `archived` = retired.
Audience	`merchant_app` or `all` apps.
Publication date	When the bundle becomes eligible to go live.
Duration (days)	How long the bundle stays active after the publication date (minimum 1).

Step 3 — Associate content with an announcement

In the announcement modal, use the Content items picker: select an item and click Add.
Reorder items with the up/down arrows. The list order is the order merchants see items in the bundle.
Remove items with the delete button on each row.
At least one content item is required to publish an announcement.

Step 4 — Publishing and lifecycle

Publish now: set Status to Published, set Publication date (now or future), Duration ≥ 1, add items, then save.
Schedule for later: keep Status as Draft with a future Publication date. A daily worker promotes it to Published when the date arrives.
Expires at = Publication date + Duration days (shown in the announcements table).
Active window: the bundle is active when status is published and the current time is between the publication date and expires at.
After expiry: the daily worker archives the bundle (status archived, no longer active).

Publication worker: runs once per day inside viaconsole to sync status transitions and active flags. Saving an announcement also recalculates expiry immediately on create/update.

Step 5 — What merchants see

The merchant app calls GET /api/announcements/active (via console_api.getActiveAnnouncement).
Returns the current active bundle for the merchant_app audience (including bundles set to all), or null if none is active.
The items[] array includes each content item’s title, category, summary, video URL, and other fields.
Pass ?locale=es (or en) for localized bundle title and item fields.

Tips

Create and edit content items before building the announcement bundle.
Category on content items drives the New / Improved / Fixed badges merchants see.
List filters only affect the table view — they do not change create/edit defaults.
Editing a published announcement’s duration recalculates the expiry date on save.